General Terms and Conditions (GTC) of SharkXS
Status: July 2025
1. general
These General Terms and Conditions (GTC) apply to all offers, services and digital content provided via the website www.sharkxs.com and the associated Progressive Web App (PWA). We only recognize deviating terms and conditions of the user if we expressly agree to them in writing.
2nd contract partner
Contracts are concluded with:
Markus Stöger
Lehmhäusl 23, 3261 Steinakirchen, Austria
Phone: +43 (660) 32 66 497
Email: office@sharkxs.com
VAT number: ATU61881413
(hereinafter “SharkXS”, “we” or “us”)
3. conclusion of contract
3.1. Our offers are subject to change and non-binding.
3.2. A contract is only concluded when you register or place an order and we expressly confirm this by e-mail or activate the services.
3.3. An automatic order confirmation by e-mail does not constitute acceptance.
4. digital services and benefits
4.1. SharkXS provides the following services:
- Generation of images and videos using AI models
- Management and temporary storage of created media content (retention for at least 7 days)
- Personal profiles, history data and settings
- Wallet function (“TerraWallet”) for topping up and using credit
4.2. With each generation process, the respective valid amount is immediately debited from the wallet balance. Execution is not possible if there is insufficient credit.
4.3. Users are obliged to treat their access data confidentially and to protect it from unauthorized access.
5. registration and user account
5.1. Registration with complete and correct details is required for chargeable services.
5.2. We reserve the right to block or delete accounts in the event of false information or misuse.
6 Prices and terms of payment
6.1. All prices and billing modalities can be viewed at any time at www.sharkxs.com/preise.
6.2. Payments are made exclusively via the integrated wallet function (TerraWallet).
6.3. SharkXS can adjust prices at any time. Price changes will be announced at least 14 days in advance.
7. right of withdrawal (for consumers)
7.1. Withdrawal period
Consumers have a right of withdrawal of 14 days from the conclusion of the contract.
7.2. Expiry of the right of withdrawal
By ordering digital content and agreeing to these GTC, you as the user expressly request that we begin performing the contract before the withdrawal period expires. You acknowledge that your right of withdrawal expires once the service (e.g. topping up the wallet) has been provided in full.
7.3. Declaration of revocation
The revocation must be sent in writing (letter or e-mail) to:
Markus Stöger
Lehmhäusl 23, 3261 Steinakirchen, Austria
E-mail: office@sharkxs.com
7.4. Consequences of revocation
In the event of effective revocation, we will refund all payments within 14 days using the same means of payment, unless otherwise agreed.
8 License of use and copyrights
8.1. All content, software and technologies on www.sharkxs.com are protected by copyright.
8.2. You are granted a simple, non-transferable license to use the generated media for the agreed purpose.
8.3. Distribution, reproduction or modification without express written permission is prohibited.
9. licensing of the AI models
9.1. The AI models used are each subject to separate license terms (“Research only” vs. “Commercial use”).
9.2. Compliance with the model licenses is the responsibility of the user.
10. user-generated content
10.1. Users guarantee that all data submitted (texts, images, other media) are free of third-party rights.
10.2. Users grant SharkXS a simple, spatially and temporally unlimited right of use for the content created in the Service in order to provide and improve the Service.
11. usage guidelines and prohibited content
Our goal is to enable creative expression while minimizing the risk of potential harm. To ensure the integrity of our platform, the creation of certain content is strictly prohibited.
11.1. Monitoring and enforcement
We use a combination of automated systems(prompt moderation, Google Vision API) and human review to detect and block harmful content in user input and output. Reports concerning the safety of children have the highest priority. SharkXS reserves the right to suspend your account for any violation of this Acceptable Use Policy. If you believe that your account has been unjustly blocked, you can file an objection at office@sharkxs.com.
11.2. Child protection
The following is prohibited:
- Content that depicts, enables or promotes child sexual abuse or the sexualization of children. We report all depictions of child sexual abuse (CSAM) of which we become aware to the relevant national and international authorities and permanently block all associated accounts.
- Content that serves to initiate contact with minors for sexual purposes (cybergrooming), including the creation of content that is intended to imitate a minor.
- Content that depicts child abuse or the participation of minors in harmful or dangerous activities.
We apply a stricter standard for potentially harmful and inappropriate content (as described below) when depicting children.
11.3. Violence & cruelty
The following is prohibited:
- Content that depicts, enables or promotes terrorism or violent extremism.
- Depictions of graphic violence or incitement to violence.
- Depictions of blood and gore, such as dismemberments, decapitations, mutilations and exposed organs/bones/muscles.
- Depiction or promotion of cruelty to animals.
11.4. Sexually explicit content & nudity
The following is prohibited:
- Depictions of sexually explicit content, including sex toys and certain fetish content.
- Depictions of nudity in adults.
- Attempts to create or modify intimate images without the consent of the person depicted (NCII).
In some cases, we restrict sexually suggestive content, including content featuring underwear or lingerie.
11.5. Hate speech, harassment and self-harm
The following is prohibited:
- Content that dehumanizes or promotes discrimination or violence against people based on protected characteristics such as race, ethnicity, religion, gender or sexual orientation.
- Using the Service to create content with the purpose of harassing, bullying, intimidating, defaming or abusing others.
- Content that depicts, enables or promotes self-harm, including eating disorders.
11.6. Content that could infringe the rights of third parties
The following is prohibited:
- Using an image or video of another person without their permission.
- Content that violates the privacy of others.
- Content that could infringe intellectual property rights.
- Try to create content in the style of a well-known, living artist.
11.7. Misleading content
The following is prohibited:
- Using the service to defraud, deceive or intentionally mislead others.
- Using the Service to impersonate or misrepresent your affiliation with a natural or legal person.
This list is not exhaustive and may be amended at any time. If you come across content that you believe violates these guidelines, please report it immediately to office@sharkxs.com.
12. exclusion of liability and warranty
12.1. SharkXS assumes no liability for the accuracy, completeness or availability of the generated media content.
12.2. Liability for slight negligence is excluded. In the event of gross negligence or intent, the statutory provisions shall apply.
12.3. The underlying AI infrastructure is subject to the terms and conditions of the technology provider; SharkXS is not liable for its failures, changes or maintenance.
13. data protection
13.1. Personal data is processed in accordance with our privacy policy at www.sharkxs.com/datenschutz.
13.2. By using this website, you consent to this processing.
14 Third-party providers and external links
SharkXS accepts no responsibility for the content or offers of external sites to which reference is made.
15. changes and availability
15.1. We reserve the right to change, suspend or discontinue services at any time.
15.2. Continuous availability cannot be guaranteed.
16 Applicable law and place of jurisdiction
16.1. Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
16.2. The place of jurisdiction for all disputes is Scheibbs, Austria. Mandatory statutory provisions apply to consumers.
Contact for queries and correspondence:
Markus Stöger
Lehmhäusl 23, 3261 Steinakirchen, Austria
Tel.: +43 (660) 32 66 497
E-mail: office@sharkxs.com
